1. Who We Are

Build More Wonder LLC (“we”, “us”, or “our”) operates the website milehighbikebox.com and provides bike box rental services in Denver, Colorado. You can reach us at support@milehighbikebox.com.

2. Information We Collect

When you make a reservation or contact us, we may collect:

Name, email address, and phone number
IP address and browser/device information (for security and fraud prevention)
Payment information is processed securely by Stripe. We do not store credit card numbers on our servers.
Rental dates and bike box selection
Digital waiver signature and acknowledgment records

3. How We Use Your Information

We use your information to:

Process and manage your reservation
Send booking confirmation and pickup instructions
Process payments and authorized card-on-file charges via Stripe
Maintain legally required waiver and rental agreement records
Respond to your inquiries
Prevent fraud and enforce our Terms of Service

We do not sell your personal information. We do not use your data for targeted advertising.

4. Third-Party Services

We use the following third-party services that may receive your data as part of providing our service:

Stripe: payment processing. See Stripe's Privacy Policy.
Amazon Web Services (AWS): cloud infrastructure for data storage and application hosting.
Google Analytics: anonymous usage analytics to improve our website. No personally identifiable information is shared.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy:

Booking and payment records: retained for 7 years to comply with tax and financial recordkeeping requirements.
Waiver and rental agreement records: retained for 6 years after the rental period ends (the Colorado statute of limitations for contract claims).
Contact inquiries: retained for 2 years, then deleted unless part of an active rental record.
Security logs (IP addresses): retained for 90 days, then deleted.

6. Your Rights

You have the right to:

Access: request a copy of the personal information we hold about you.
Correction: request that we correct inaccurate information.
Deletion: request that we delete your personal information, subject to legal retention requirements (e.g., tax records).

To exercise any of these rights, email us at support@milehighbikebox.com. We will respond within 30 days.

7. Cookies

Our website uses essential cookies required for the site to function (e.g., session management). We also use analytics cookies via Google Analytics to understand how visitors use our site; these are enabled by default. Analytics cookies do not contain personally identifiable information, and you can block them at any time with your browser settings or a content-blocking extension.

We also keep our own anonymous visit statistics: a random identifier stored in your browser, the pages you view, and how far you get in booking, so we can see what helps people book. They are not linked to your name, email, or IP address, and are deleted after about 13 months.

8. Security

We use industry-standard security measures including HTTPS encryption, secure cloud infrastructure, and access controls. Payment data is handled entirely by Stripe and is never stored on our servers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions or requests, contact us at: support@milehighbikebox.com